Refund | Exchange Policy – Social Dice

At Social Dice, customer satisfaction is important to us. While we do not offer refunds, we are happy to assist you with exchanges under certain conditions.

🔁 Exchange Only Policy

  • We do not offer refunds. Only exchanges are allowed for eligible products.
  • Exchanges are accepted only in the case of damaged, defective, or incorrect items received.

📦 Exchange Conditions

To be eligible for an exchange:

  • You must raise a request within 48 hours of receiving your order.
  • The item must be unused, in original condition and packaging, with all tags intact.
  • You must provide unboxing video/photo proof in case of damage or defect.

🚚 Exchange Process

  1. Email us at [ socialdiceindia@gmail.com] with your order number, reason for exchange, and relevant photos/videos.
  2. Once approved, we’ll arrange a pickup or share return instructions.
  3. After we receive and inspect the returned item, we’ll dispatch your replacement within 5–7 working days.

❌ Items Not Eligible for Exchange

  • Items that show signs of use or damage not caused during shipping.
  • Requests raised after 48 hours of delivery.

For any questions, feel free to reach out at [ socialdiceindia@gmail.com] – we’re here to help!